Challenge
DBYS, a government recycling system, aimed to modernize its digital platform to improve waste management efficiency and user engagement. However, the system faced usability challenges, inefficient workflows, and a lack of intuitive design that hindered user participation. To ensure the system was user-friendly, efficient, and scalable, DBYS required a thorough product research and design overhaul.
Approach
Switas conducted an in-depth product research and design process to align DBYS with user needs and operational goals. Our strategy included:
- User & Stakeholder Research: Conducted extensive interviews with government agencies, recycling operators, and end-users to identify pain points and improvement opportunities.
- Competitor & Benchmark Analysis: Analyzed global recycling platforms to adopt best practices and innovative design elements.
- Information Architecture & UX Research: Designed a structured and intuitive navigation flow to simplify user interactions and data input processes.
- UI/UX Design Overhaul: Developed high-fidelity wireframes and interactive prototypes, ensuring accessibility and ease of use for all stakeholders.
Results
The product research and design improvements led to significant advancements in DBYS’s usability and efficiency:
- Streamlined User Experience: Enhanced navigation and user-friendly design reduced process completion time.
- Improved Engagement Rates: More intuitive workflows increased user participation and recycling activity.
- Scalable Design Framework: A flexible UI/UX framework enabled seamless future feature integrations.
- Enhanced Data Collection & Reporting: Improved dashboard functionality provided more accurate insights for government reporting and decision-making.
- Higher Adoption Rate: The redesigned system saw increased usage among both citizens and recycling partners.
Conclusion
By leveraging Switas’ expertise in product research and design, DBYS successfully transformed its recycling system into a more accessible, engaging, and efficient platform. Our user-centered approach ensured the solution met both operational needs and user expectations, paving the way for a more sustainable and scalable waste management system.
